Answer in voice or text
Respond to inbound customer inquiries with a consistent, helpful first conversation.
The call path
INBOUND
VOICE
TEXT
- 01Answer
- 02Qualify
- 03Book
One clear path from the first ring to the next appointment.
01 / Call coverage
Keep the work moving. Let the front desk take the ring.
A homeowner should reach a useful next step even when your hands are full on a job.
Understand the job
Qualify what the customer needs and share a useful price range before the visit.
Book and follow up
Connect the calendar and CRM, schedule the appointment, and keep the conversation moving.
02 / From ring to visit
The next step is already in the conversation.
Knockweld handles the routine flow and keeps the handoff clear, from the first question to the scheduled visit.
- 01
Pick up
Voice and text agents respond to inbound customer inquiries.
- 02
Qualify
Gather the details that help a contractor understand the request.
- 03
Set expectations
Share a price range and offer an appointment on the connected calendar.
- 04
Follow through
Keep the customer informed and the next step on track.
03 / A careful handoff
Automation for the routine. A person for the uncertain.
A dependable front desk should know when to keep going and when to bring someone in.
HUMAN HANDOFF
Escalate urgent or unclear calls
When a situation is urgent or the agent is uncertain, the conversation can be routed to a person.
CALL REVIEW
Catch mistakes with automated reviews
Call reviews help surface problems and keep the answering experience improving.
CONSENT + DISCLOSURE
Make the call flow clear to callers
Consent and call-disclosure safeguards are built into the workflow.
A front desk built around the way contractors work
Put the next customer call on a path to a booked job.
Tell us how your calls come in and what a good booking looks like for your team.